Read FAQs about Verve Portraits photoshoots

Frequently Asked

Questions

Frequently Asked Questions

You’ll find some handy directions, information about our on site parking and more details on our studio pages:

Rushcutters Bay, Sydney
Richmond, Melbourne
Fortitude Valley, Brisbane

In a word: GORGEOUS. Neutral linens, superb quality furnishings, and more. If you want to see for yourself what our studios look like, head to our photo gallery.

Your Verve Experience is one to remember in every way and will be tailored to suit your needs. The Verve team will take you on a journey to capture your story with a professional photo shoot followed by a cinematic design experience. Our friendly and professional team will assist you each step of the way to ensure you get the exact outcome you desire. You can find more about what’s included in the Verve Experience here.

The Verve experience is designed for families, so it’s important to bring every member along. After all, it’s a little awkward having a portrait on the wall with a missing family member! We also welcome you to bring in extended family members, including grandparents, for the opportunity to capture three generations in a magical photo session.

We have photographed all sorts of pets at Verve, and understand your fur babies are part of your family too. Our studios are designed to cater for families getting nice and cozy on our bed and couch. If you feel your pet would be comfortable in this environment, they are more than welcome. If you would like to bring your pet, please let us know beforehand so we can prepare the studio.

Our photographers are highly skilled at making you and your family feel relaxed, calm and super comfortable. Here’s what Breanna said about Ollie, one of our photographers:

“Our photographer, Ollie, was extremely skilful and such a lovely person! He was so funny and helped my sister and I relax and enjoy the entire experience; we cannot thank him enough for an incredible shoot.”

So many people come to our studios feeling self-conscious, nervous and even super anxious. We’ve seen it all…and we never get tired of seeing how impressed and surprised these same guests are when they view the gorgeous, candid, relaxed photos we’ve captured.

We certainly do. This can be via phone or Zoom with our in-house stylist, who will chat through your ideas for the shoot and help you prepare for the session. Request a complimentary session planning call.

We want to capture the uniqueness of you and your family. Instead of having props or clothes at the studio for you to use, we encourage you to bring along a few changes of clothing and personal items that are special to you.

We recommend that you keep it simple and avoid too many patterns and colours as these can make the photos look a bit ‘busy’. Neutral tones and pops of muted colours work really well. However, ultimately we want you to wear what reflects your own style. If that’s bold colours and patterns, we’ll still produce stunning shots you’ll love.

For some ideas, check out our blog on what to wear to a family photoshoot. You can also check out our Instagram or photo gallery for inspiration on how to personalise your own session.

We don’t provide hair and makeup, but feel free to have this done before you come into the studio. We recommend you simply prepare as you would for a night out. We find we get the best images if you come looking like yourself. Our talented photographers, retouch artists and studio lighting will ensure that you look your very best.

If you wake up and think, “I couldn’t possibly be photographed today, look at me!” then you’ll be joining a huge contingent of people who come in and say they thought the same. The only thing you really have to do is show up. We’ll ensure you look great in the photos and even have fantastic editors who can cover up things like scrapes, bruises and blemishes.

We get it. Kids can be a little unpredictable and you can never be sure what mood you’ll get on a photo session day. With this in mind, our studios are designed to give the kids freedom to move around, play on the beds, and feel at ease – it’s all part of the fun.

Giving them some freedom allows us to get candid moments and authentic expressions. Our photographers are very experienced in knowing how to handle any tricky moments that may unfold.

At Verve, we believe that still, lifeless, posed images are a thing of the past. We get the most vibrant, candid and emotive images by encouraging our guests to be themselves and have a bit of fun together, instead of posing for the camera! We know you’ll love this approach over traditional portrait photography. Our aim is to celebrate the unique relationships you’ve created with those you love.

Apart from an amazing experience with your loved ones, you can also choose from a range of high-quality artwork to adorn your walls for years to come.

We also offer a digital package if you’re looking to create your own pieces.

We understand that everyone is different, which is why we have catered to all tastes in our product range.

Once you’ve had your photoshoot, we’ll call you back in for a cinematic viewing – also a very popular experience our guests rave about. This is normally within 3-5 days following the photoshoot.

It’s true that we tend to be our own harshest critics. The good news is, most of our guests find themselves pleasantly surprised at how their photos turn out. We’re focused on capturing special family moments together. As soon as everyone relaxes and has fun in our studios, beautiful images naturally result.

In the unlikely event you are not 100% thrilled with your photos, we have a satisfaction guarantee, which means you can enjoy a complimentary reshoot.

View our Verve Experience here and book your session online with our simple online booking system. It’s easy to secure yourself a time in our diary from the comfort of home.

Our photography experiences take place in our studios. We do not photograph weddings, however a Verve Couples Experience is a great way for newlyweds to celebrate the occasion with relaxed and spontaneous images that are completely different to the posed images often taken at weddings.

Many brides actually bring in their wedding dress to capture the essence of the day in Verve style (without the stress!).

You may also wish to have a session with your bridal party.

We do offer ‘in studio’ corporate photography. If you are after branding imagery or would like your team professionally photographed, we offer studio sessions tailored to your requirements.

Get in touch for more information.

All Verve sessions require a holding deposit of $75. In the event you need to reschedule your appointment we allow one change and require a minimum of three days’ notice.

To reschedule please use the link in your session booking confirmation email.

Please note: weekends are extremely popular and booked weeks in advance, so we can only offer one weekend appointment per family.

If you’ve received a Verve Experience gift, please refer to the original email sent to you – this has your own unique link to book. Can’t find it? Get in touch and we’ll be happy to help. 

If you’d like to register your gift, please visit our gift registration page. 

We pride ourselves on artwork that creates a legacy you and your loved can be proud of. However, every now and then, artwork may be damaged in the delivery process. Verve offers a stress-free and seamless solution to resolving this. Visit our returns page to get started.

We offer a wide range of products to choose from, including digital options.

Digital files are sold in collections of 15, 20 or you can even have the full show!

The files are ideal for online use, e.g. sharing on social media, creating slideshows and more. They can also be printed at approximately 8″ x 10″ so you can make your own album, cards or calendars.

We have some great packages and promotions available at our studios, which bundle both physical artwork and digital images.

If you’re not sure which package to choose, or you’d like something a little different to what’s offered online, please get in touch. We’d love to help!

Our Verve Experience package, which includes a 90-minute photo shoot, refreshments, art frame and more, is a popular gift for both staff and clients.

If you’d like to order these in bulk, please get in touch and we’ll help tailor a staff or client package just for you, otherwise feel free to purchase these individually here.

Frequently Asked Questions

We offer complimentary courier of artwork to your home or office. If you prefer to collect your artwork from your closest studio this is absolutely fine. Please let your designer know when you place your order.

Don’t worry, big style decisions can be hard to make! This is why you have your own design specialist on-hand to guide you through your decisions at the cinematic viewing session. Simply share a little about the look and feel of your home (feel free to bring photos) and start choosing your favourite photos. Our talented stylist will guide you to the right decision for your family and your home.

All of our artwork is custom made for you, so unfortunately we cannot offer refunds if you change your mind once you receive it. Don’t worry, our designer will work with you to make sure your artwork is a great fit for your home or office.

We know you can’t wait to check out your photos! Digital albums are emailed to you within five business days of confirming your order. At times this email may fall into your Junk, Spam or Promotions folder, so please be sure to check and get in touch if you haven’t received your images within that time.

Please check out our video hanging instructions for each product on our Artwork page.

We have stunning linen legacy books available that can contain all your favourite images from your shoot. We also allow for customised embossing of your name and or year.

Many of our clients collect these albums and get one each time they return to Verve.

Absolutely! We keep all of your gorgeous images on file – even those you don’t choose when you have your design consultation are kept on our server for six months. Please note – after six months they may no longer be available due to the size and volume of the files.

If you’re still thinking about one/s you left behind, simply call your studio direct and they will process any additional orders for you.

Please check out our hanging instructions for each product.

Production of your custom artwork may take up to six weeks from the date you confirm your order.

Once your artwork has been dispatched our courier partner will email you with tracking details and estimated delivery date.

Have a question before you book?

If you need help with booking or would like to find out more, fill in the form and submit. Alternatively, call us on 1300 083 783 or speak to one of our friendly team via live chat.

    Discover our luxury studios

    Our beautifully appointed studios are based in four stunning locations: Rushcutters Bay, South Melbourne, Richmond and Fortitude Valley. We offer onsite parking, great coffee or bubbles, warm hospitality and exceptional photography.

    Our beautifully appointed studios are based in three stunning locations: Richmond (VIC), Rushcutters Bay (NSW) and Fortitude Valley (QLD). We offer onsite parking, great coffee or bubbles, warm hospitality and exceptional photography.

    Across four stunning locations

    Discover The Verve Studios

    VIC Surrey Hills VIEW STUDIO
    south melbourne
    VIC south melbourne VIEW STUDIO
    NSW Rushcutters bay VIEW STUDIO
    fortitude valley
    QLD Fortitude valley VIEW STUDIO

    Capture the memories before they're gone.

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